Customer Care

Privacy Policy

PRIVACY POLICY

This privacy policy sets out how OSMAN studio Ltd. uses and protects any personal information you provide to OSMAN studio Ltd. when you use this website.

We are committed to ensure your privacy is protected, that includes all information we ask you to provide in order for us to identify you when using our website.

You can be assured all information provided to us will be protected in line with this privacy policy.

OSMAN Studio Ltd. reserves the right to change and update this policy from time to time. It is your responsibility to check this page to make sure you are happy with any changes.

Data we collect

We collect and store Personal Data you submit when you register on this website, or make a purchase. We will ask you to input and will collect personal details such as your name, email address, billing address and telephone number. The type and level of information requested would depend on the services you use (for example, whether you are simply browsing the website or making a purchase).

How we use the Data

  1. Name & Surname – so we know how to address you
  2. Email address – so we are able to process your order confirmation and establish any further necessary communication with you
  3. Billing address – this is used for validating your card and processing the payment relating to your order or any other service purchased thought the website
  4. Delivery address – so we know where you would like the goods to be delivered.
  5. Telephone number – so we can contact you if there is a problem with your order
  6. Your Gender and Country – so we can improve our services and for occasional marketing communication
  7. Credit Card or Debit Card details – These are asked in order to process the payment to your order via World Pay. OSMAN Studio Ltd. will not have access to these details.

How to opt out

By registering with osmanstudio.com you will be given the option to receive any updates on products, news and special offers and events. You will have the option to choose not to receive any marketing communication from us at any time.

If you have selected the option to receive our marketing communication but would like to opt out please use the unsubscribe facility that is provided in any of our emails to you.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so

How we share and store personal data

We may share your Personal Data with certain service providers who provide or perform administrative or marketing activities, host or maintain the website on behalf of OSMAN Studio Ltd. Your data is processed as follows:

  1. Internet record keeping
  2. Monitoring traffic and website activity, this will help us improve the website and your experience
  3. We may periodically send you promotional product and special offers that relate to osmanstudio.com
  4. We may also from time to time contact you for market research purposes. The information provided may be used to customize or improve the website
  5. We may also contact you through our newsletter service for news that relates to the brand and its website

We are committed to ensure that your information is secure. In order to prevent any unauthorized access to sensitive information we have implemented suitable physical, electronic and managerial procedures to safeguard the information we collect online

ACCESS TO, OR UPDATES TO PERSONAL DATA

You may request details of the personal information that we hold about you under the Data Protection Act 1998. Any request for a copy of your Personal Data may be subject to a small fee to meet our costs in providing this to you. You can make a request by writing to customercare@osmanstudio.com

COOKIE POLICY

We use cookies on osmanstudio.com, ”the website”. Cookies are small text files that are placed on your computer or other web access devices when you visit our website. By continuing to use this website you are agreeing to our placing cookies on your computer. We use cookies

This is to help us provide you with the best possible experience when browsing our website and also allows us to improve the operation of the site. In order to be able to order products through the website you will need to enable and configure your browser settings to accept cookies.

There are four main types of cookies:

Strictly necessary cookies. These are cookies that are required for the operation of a website. They include, for example, cookies that enable users to log into secure areas of a website or to purchase goods online.

Analytical/performance cookies. These cookies allow the tracking and analysis of users’ website performance. They allow website operators to recognize and count the number of visitors and to see how visitors move around a website when they are using it. This helps to improve the way a website works, for example, by ensuring that users find what they are looking for easily.

Functionality cookies. These are used to recognize website users when they return to a website. This enables website operators to personalize content for users, greet them by name and remember their preferences.

Targeting cookies. These cookies record visits to websites, the pages users visit and the links they follow. This information is used to make websites and the advertising displayed on them more relevant to users’ interests. Information gathered by these cookies may be shared with third parties for the same purposes.

Links to other websites

Our website may contain links to other websites of interest, however once you use these links and leave our site you should be aware that we do not have control over the other website and your privacy and terms of conditions change.

Therefore we can not be held responsible for your privacy or any information that you provide whilst you are visiting suck sites or links to sites and these are not govend or controlled by our privacy policy.

You should apply caution and look at the privacy statement of the other website in question.