Customer Care

Terms & Conditions

TERMS & CONDITIONS

By agreeing to place an order with us or browse our website, you are agreeing to accept these terms and conditions. We reserve the right to change our terms and conditions from time to time, please check them regularly before ordering any products in case there are any changes.

By using our Website you confirm that you accept these terms and you should not use our Website if you do not agree to them. You should keep a copy of these Terms for future reference.

If you have any queries about our s and conditions please feel free to contact our Customer Service on customercare@osmanstudio.com

The Company

www.osmanstudio.com is part of the OSMAN Studio Ltd trading as OSMAN (“we”, “Us” OR “ours”). We are registered in England & Wales, Company Number 05576051.

Our Registered office is Elizabeth House, 7th Floor, 39 York Road, London SE1 7NQ

Our registered VAT number is 888192468

Definitions

In these terms and conditions:-

“Confirmation date” means the date when our agreement with you is concluded

“Invoice” is the form that is shown on screen after you have placed an order, confirming details of the goods which you have offered to purchase and which we have agreed to supply to you.

“Consumer” means an individual whose use of the service is for personal purposes only, and not for use in connection with any trade, business or profession;

“Order form” means the form completed by you online and showing details of goods that you have offered to purchase from us.

“Goods or Products” means the goods to be provided by us to you, as described in the order form and invoice and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the goods on the website and that on the order form, invoice, the description on the order form or invoice shall be conclusive);

“we/us/our” refers OSMAN Studio Ltd trading as OSMAN

“you/yours” refers to you, the person offering to purchase goods from us.

Liability

Osman Studio’s total liability for any claim made however it arises will not exceed the price of the goods supplied by OSMAN Studio to the customer, together with any postage costs incurred. Osman Studio will not be liable for any resulting customer loss, whether this arises from a breach of duty in contract or in any other way.

Osman studio cannot accept any liability for failure to comply with specific instructions stated in any third party catalogue or third party website.

This statement does not affect your statutory rights as a customer.

Errors

We do not accept liability for any errors and/ or oversights contained in the website, although we will make the best an upmost effort to ensure all information is correct we do reserve the right to change/amend information, prices, specifications and descriptions

Damaged or Incorrect Goods

In the unlikely event you receive goods that are incorrect to your order or have been received damaged or defective, or are different quantity to what has been stated in your order we shall make the effort to replace, repair any damaged goods, complete any shortage or refund to you the amount that has been paid in relation to these items providing that you notify us in writing within 7 working days from the day of receipt, stating your name, address and delivery reference to customercare@osmanstudio.com.

Visuals

We have taken every possible measure to provide you with accurate visual representation of all products sold on our website. However due to various different technological factors such as internet browsers, operation platforms and types of monitors we can not be held responsible or liable for any differentiation in colour between the screen image and the actual product.

Third Party Claims

All product sold on osmanstudio.com are provided for private domestic and consumer use only. We do not accept liability or responsibility for any indirect losses, which happen as a side effect of the main loss or damage including but not limited to

  1. Loss of income or revenue
  2. Loss of profit
  3. Loss of damage to property
  4. Loss from claims of third parties arising of the use of the website
  5. Loss of claims of third parties for any products or services

Website Security

We have taken every possible measure to prevent Internet fraud through our website and to ensure all data collected from you is stored and safely secured.However we cannot be held responsible in the unlikely event of a breach in our secured computer servers.We will not be responsible or liable to you for any loss of content uploaded or transmitted through the website.

Delays

We will not be liable for any delays in the delivery of products or any other goods ordered from our website that are beyond our control, including but not limited to acts of God, war, transport and shipment link strikes, acts of nature, riots, governmental actions and any other similar events.

Your agreement with us

  1. You are legally capable of entering into a binding contracts
  2. Your contractual agreement for all purchases made by you, the consumer, through osmanstudio.com is with Osman Studio Ltd, and all goods purchased by you are for your own personal & domestic use only and not for reselling.
  3. You must be 18 years old or older. If you are under eighteen you many only use this site under the supervision and the agreement of a parent or guardian.
  4. All information and details provided by you to Osman Studio Ltd are true, accurate and up to date in all respects.  You can update or correct your personal details at any time by amending your account details within your registered account; and you will comply with the restrictions on your use of the Website as set out in these Terms.
  5. You agree that in using osmanstudio.com you will not use the Website for any unlawful purpose or in any way that interrupts, damages, impairs or renders the Website less efficient;
  6. You agree to compensate us fully if a claim or legal proceeding is brought against us by another person or company due to breach of these terms or have acted in negligently, recklessly or in a deliberately harmful way that has resulted to losses as a result of your use of the website.
  7. These terms and conditions together with the order form, final invoice and privacy policy form the entire agreement between you and us relating to the products purchased through our website.
  8. You will comply with the restrictions on your use of the Website as set out in these Terms.

Your Account with us

When opening an account with osmanstudio.com you must choose a username and password.

  1. You are responsible for all actions taken under your username and password and must only purchase through the website under your own username and password.
  2. You are responsible for keeping your password and user name confidential and for all activities that are carried out using them.
  3. You may not transfer or sell your username and password to anyone, nor permit either directly and indirectly for anyone to use your username and password
  4. You agree to notify us immediately if you become aware of or suspect of any unauthorized activity in relation to your username and password.

Not committing Fraud

You agree that no act of fraud will be carried out by you using the website. You will not use false identification or a known invalid credit card to order. Anyone caught conducting fraud will be prosecuted to the full extent of the law.

How the agreement is formed

  1. After placing you order on osmanstudio.com you will receive an email from our customer care team acknowledging that the order request has been received. Please be aware that this does not mean that we have legally accepted your order, but it constitutes your intention for you to buy a product from us.
  2. All orders are subject to acceptance by us and an email confirming the acceptance will be sent to you confirming that the product has been dispatched.
  3. The Dispatch email confirmation constitutes the contract between “us” and “you”
  4. The contract is valid to product(s), which have been dispatched and have been confirmed in the dispatch email.
  5. If you order has not been accepted you will receive an email from us explaining the reasons why.
  6. No discounts vouchers are available on the website

Our Right to end our agreement

OSMAN Studio Ltd reserves the right to end our agreement with you, suspend or terminate the account without any notice to you for the following reasons:

  1. Failure to complete a payment to us when due
  2. Breach of any of the terms and conditions you have agreed to by using this website
  3. If for any reason any information given to us is not accurate or true
  4. If we suspect that you have engaged in fraudulent or illegal activity via the website and have compromised the business and its operation.

RETURNS POLICY

Returns & Exchange Policy

We like to know that If for any reason you are not satisfied with any items sold by osmanstudio.com you may return these within 14 days from the date of delivery for a full refund or exchange providing the items are received in the same condition and packaging as sold and providing the returns tag remains attached.

For more information in regards to our Return policy please look at the Deliveries and Returns tab.

PAYMENT

PAYMENT OPTIONS

We currently accept the following methods of payment

CREDIT CARDS

MasterCard

Visa

American Express

DEBIT CARDS

Visa Debit / Delta

Maestro

Visa Electron

Payment

All credit and debit card holders are subject to transaction validation and authorization. If for any reason your transaction is declined or your card issuer refuses payment to us you will be notified via email. We will not be held responsible for any delay or non delivery of the product due to this.

Cancellations

  1. If you are based in the EU under the Consumers Protection act you have the right to cancel your order with us providing you right to us within 7 working days from the day you have received the order.
  2. If your order has not been submitted you can clear any selected product from your online basket by clicking the “Remove” button next to each product
  3. If your order has been submitted to osmanstudio.com and you have received a confirmation you can still cancel your order before 1pm on the day you have placed your online order. Please email sales@osmanstudio.com with the subject title “CANCELLATION REQUEST” listing your name, delivery address and your order reference/products.
  4. If you wish to cancel your order after 1pm on the day your order has been placed you will need to wait until you receive the product and then follow our Returns procedure. Further information is listed under Delivery & Returns.
  5. Once we hear from you regarding your cancelation any funds deducted from your debit/credit card will be refunded within 10 working days, provided all products have been returned and received by osmanstudio.com in the same sellable condition the goods have been delivered to you.
  6. During sales peak times it may not be possible to make amendments to your orders.
  7. All items canceled must be returned unworn, in the same saleable condition as received and with the returns tag attached to the garment(s).

PRICES

All prices stated on the website are in UK pounds Sterling. We make every effort to ensure all prices and descriptions of all products listed on the website are correct. In an event an error has come to our attention you will have the option to reconfirm your purchase subject to the corrected price and description, or retracting your intention to purchase and receiving a full refund if the goods had been paid for but you do not want to accept them due to the error.

VAT

Our prices include VAT at the standard UK rate.

CONTACT

If you need to contact us about your order please email us on

sales@osmanstudio.com  and we will get back to you as soon as possible.

We are open Monday to Friday 9:30am – 5:30pm (GMT).

Unfortunately we are closed over the weekend and UK bank holidays.

For other inquiries;

Press: info@osmanstudio.com

Studio: info@osmanstudio.com

Sales: sales@osmanstudio.com

LAW & JURISDICTION

Our agreement with you shall be governed and construed in accordance to by English law and you agree to submit to the non-exclusive jurisdiction of the courts of England.

You are responsible to comply with any applicable laws of the country from which you access our website.