Returns And Exchanges Policy

OSMAN SHIPPING NOTES

 

UK

OSMAN currently offers a Standard and Express DHL shipping service on all purchases to addresses in the UK. We aim to deliver all orders within 3 working days.

We are working towards a Next Day UK and London Concierge service. Please check back for details.

 

EU

OSMAN currently offers a Standard and Express DHL shipping service on all purchases to addresses in the European Union. We aim to deliver all orders within 3 working days

 

Rest of World

Coming soon, please check back.

 

RETURNS

WE LIKE TO KNOW THAT IF FOR ANY REASON YOU ARE NOT SATISFIED WITH ANY ITEMS SOLD BY OSMANLONDON.COM YOU MAY RETURN THESE WITHIN 14 DAYS FROM THE DATE OF DELIVERY FOR A FULL REFUND OR EXCHANGE PROVIDING THE ITEMS ARE RECEIVED IN THE SAME CONDITION AND PACKAGING AS SOLD AND PROVIDING THE RETURNS TAG REMAINS ATTACHED.


WE DO NOT REFUND THE ORIGINAL SHIPMENT CHARGES RELATING TO ANY PURCHASE


PLEASE NOTE OSMANLONDON.COM ARE NOT LIABLE FOR RETURNED GOODS THAT DO NOT ARRIVE, PLEASE ENSURE YOU OBTAIN PROOF OF POSTAGE AND DELIVERY FROM YOUR CHOSEN POSTAL SERVICE OR COURIER.


OUR ONLY EXCEPTION TO OUR 14-DAY EXCHANGE POLICY IS DURING THE SALE PERIOD WHICH WE PROVIDE A 7 DAYS RETURNS POLICY FROM THE DATE OF RECEIPT OF THE GOODS PURCHASED FROM OSMANLONDON.COM

 

RETURNS PROCESS

Pending a returns approval you will be sent a Returns Merchandise Authorization (RMA) number you must return the items within 14 days of receiving your RMA number or it will no longer be valid.

  1. Email a copy of your order confirmation to sales@osmanlondon.com and request an RMA, stating your reason for return.
  2. Please detail in the email if you would like to RETURN or EXCHANGE the item. If an item is faulty, please provide full details. Refunds must match the original payment method used. If you prefer a store credit, please inform us in the original return email.
  3. You will then receive an email containing your RMA number which is valid for the next 14 days within which you can send your unwanted item(s) back to us.
  4. Always remember to get a proof of postage receipt and request a tracked delivery.
  5. Please make sure you declare all items as RETURNED GOODS and address to:
    OSMAN PERFECT FIVE, 32 PERCY STREET, LONDON W1T 2DE
  6. You will be notified by email once your return has been received and processed.
  7. All delivery charges are paid for by the sender.