Returns And Exchanges Policy

 

OSMAN YOUSEFZADA SHIPPING NOTES

DHL is currently our global courier service provider.

UK
We currently offer two shipping service: Standard and Express DHL for all purchases in the UK and aim to deliver orders within 3 working days.
We are working towards a London Concierge service so please check back for details.

EU
OSMAN YOUSEFZADA currently offers a Standard and Express DHL shipping service on all purchases to addresses in the European Union and aim to deliver orders within 3 working days.
Rest of World

OSMAN YOUSEFZADA currently offers a Standard and Express DHL shipping service to the following countries and territories:
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, 
Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, 
Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic Of  Congo, The Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Islamic Republic Of Iraq, Isle Of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic Of  Korea, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Macao, Macedonia, Republic Of Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Republic of  Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Reunion, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, United Republic Of  Tanzania, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
 
RETURNS

If for any reason you are unsatisfied with any of the items sold by Osmanlondon.com you may return these items within 14 days from the date of delivery. We are able to provide a full refund or exchange providing returned goods are received in the same condition and packaging as sold including attached tags.
We offer free returns however are unable to refund the original shipment charges to your purchase, and all pre-paid return labels are included in each online customer package.
Do note, Osmanlondon.com is not liable for returned goods that do not arrive, please ensure to obtain proof of postage and delivery from your chosen postal or courier service.
During the sales period, our return policy allows for a full refund within seven days from the date of receipt of goods purchased from our online shop.
RETURNS PROCESS
Pending a returns approval you will be sent a Returns Merchandise Authorization (RMA) number you must return the items within 14 days of receiving your RMA number or it will no longer be valid.
    1. Email a copy of your order confirmation to customerservice@osmanlondon.com and request an RMA, stating your reason for return.
    2. Please detail in the email if you would like to RETURN or EXCHANGE the item. If an item is faulty, please provide full details. Refunds must match the original payment method used. If you prefer a store credit, please inform us in the original return email.
    3. You will then receive an email containing your RMA number which is valid for the next 14 days within which you can send your unwanted item(s) back to us.
    4. Returns are pre-paid for by OYousefzada Ltd
    5. Use the pre-paid DHL return label that came with the original purchase for the return.
    6. Always remember to get a proof of postage receipt.
    7. You will be notified by email once your return has been received and processed.
 
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