Returns And Exchanges Policy


OSMAN SHIPPING NOTES

We currently use DHL as our courier worldwide. 

UK

OSMAN currently offers a Standard and Express DHL shipping service on all purchases to addresses in the UK. We aim to deliver all orders within 3 working days.

We are working towards a London Concierge service. Please check back for details.

 

EU

OSMAN currently offers a Standard and Express DHL shipping service on all purchases to addresses in the European Union. We aim to deliver all orders within 3 working days

 

Rest of World

OSMAN currently offers a Standard and Express DHL shipping service to the following countries and territories:

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, 
Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, 
Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia and Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, The Democratic Republic Of  Congo, The Cook Islands, Costa Rica, Cuba, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Ghana, Gibraltar, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Iceland, India, Indonesia, Iran, Islamic Republic Of Iraq, Isle Of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Democratic People's Republic Of  Korea, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Macao, Macedonia, Republic Of Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Republic of  Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Qatar, Republic of Cameroon, Reunion, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, United Republic Of  Tanzania, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United States, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

 

 

RETURNS

WE LIKE TO KNOW THAT IF FOR ANY REASON YOU ARE NOT SATISFIED WITH ANY ITEMS SOLD BY OSMANLONDON.COM YOU MAY RETURN THESE WITHIN 14 DAYS FROM THE DATE OF DELIVERY FOR A FULL REFUND OR EXCHANGE PROVIDING THE ITEMS ARE RECEIVED IN THE SAME CONDITION AND PACKAGING AS SOLD AND PROVIDING THE RETURNS TAG REMAINS ATTACHED.

 

WE OFFER FREE RETURNS BUT DO NOT REFUND THE ORIGINAL SHIPMENT CHARGES RELATING TO ANY PURCHASE. RETURNS ARE PRE-PAID FOR BY OSMAN PERFECT FIVE LTD. THE PRE-PAID RETURN LABEL IS INCLUDED IN THE PACKAGE. 


PLEASE NOTE OSMANLONDON.COM ARE NOT LIABLE FOR RETURNED GOODS THAT DO NOT ARRIVE, PLEASE ENSURE YOU OBTAIN PROOF OF POSTAGE AND DELIVERY FROM YOUR CHOSEN POSTAL SERVICE OR COURIER.


OUR ONLY EXCEPTION TO OUR 14-DAY EXCHANGE POLICY IS DURING THE SALE PERIOD WHICH WE PROVIDE A 7 DAYS RETURNS POLICY FROM THE DATE OF RECEIPT OF THE GOODS PURCHASED FROM OSMANLONDON.COM

 

RETURNS PROCESS

Pending a returns approval you will be sent a Returns Merchandise Authorization (RMA) number you must return the items within 14 days of receiving your RMA number or it will no longer be valid.

    1. Email a copy of your order confirmation to customerservice@osmanlondon.com and request an RMA, stating your reason for return.
    2. Please detail in the email if you would like to RETURN or EXCHANGE the item. If an item is faulty, please provide full details. Refunds must match the original payment method used. If you prefer a store credit, please inform us in the original return email.
    3. You will then receive an email containing your RMA number which is valid for the next 14 days within which you can send your unwanted item(s) back to us.
    4. Returns are pre-paid for by PERFECT FIVE STUDIO Ltd
    5. Use the pre-paid DHL return label that came with the original purchase for the return.
    6. Always remember to get a proof of postage receipt.
    7. Please make sure you declare all items as RETURNED GOODS and address to:
      PERFECT FIVE STUDIO, 20-21 FLORAL STREET, LONDON WC2E 9DS, UNITED KINGDOM
    8. You will be notified by email once your return has been received and processed.